Does Microsoft 365 already include Teams Phone?

It depends on your licences. Having Teams for meetings and chat does not automatically mean external telephone calling is included. We check what you already own before proposing additional licences or a calling service.

Can we keep our existing phone numbers?

Usually, subject to number eligibility and provider requirements. We check your numbers and agree the transfer arrangements before scheduling the change. Keep your current service active until the transfer is confirmed complete.

Do we need new desk phones?

Not necessarily. Many users work with the Teams app and a suitable headset. If you prefer handsets, we can review compatible Teams devices. Existing phones need a compatibility check.

Which calls are included?

Your calling allowance depends on the plan selected for your business. We confirm the included minutes and destinations, and explain how calls outside the allowance are handled before you move.

What happens if the internet goes down?

Calling through Teams depends on connectivity. We can review alternative connections and call-routing options as part of the design. Mobiles also need a suitable connection to use the Teams app.

What about alarms, door entry and other phone-line equipment?

Tell us about anything connected to your existing lines, including alarms, door entry and payment equipment. These may need a separate service or a replacement connection rather than moving into Teams.

Is meeting dial-in included with Teams Phone?

Meeting dial-in is an Audio Conferencing capability with its own licensing requirements. We check your existing subscriptions and include it in the proposal if you need it.

Does Microsoft 365 already include Teams Phone?

It depends on your licences. Having Teams for meetings and chat does not automatically mean external telephone calling is included. We check what you already own before proposing additional licences or a calling service.

Can we keep our existing phone numbers?

Usually, subject to number eligibility and provider requirements. We check your numbers and agree the transfer arrangements before scheduling the change. Keep your current service active until the transfer is confirmed complete.

Do we need new desk phones?

Not necessarily. Many users work with the Teams app and a suitable headset. If you prefer handsets, we can review compatible Teams devices. Existing phones need a compatibility check.

Which calls are included?

Your calling allowance depends on the plan selected for your business. We confirm the included minutes and destinations, and explain how calls outside the allowance are handled before you move.

What happens if the internet goes down?

Calling through Teams depends on connectivity. We can review alternative connections and call-routing options as part of the design. Mobiles also need a suitable connection to use the Teams app.

What about alarms, door entry and other phone-line equipment?

Tell us about anything connected to your existing lines, including alarms, door entry and payment equipment. These may need a separate service or a replacement connection rather than moving into Teams.

Is meeting dial-in included with Teams Phone?

Meeting dial-in is an Audio Conferencing capability with its own licensing requirements. We check your existing subscriptions and include it in the proposal if you need it.

MICROSOFT TEAMS PHONE · MANAGED BY PRO CLOUD

Your business phone. At home in Teams.

Bring your business phone system into Microsoft Teams. Answer customers, connect colleagues and keep calls moving, whether your team is in the office or working remotely.

Phone licensing, calling options and support shaped around your business.

Get Started

Explore The Service

We review your existing Microsoft Teams licences and calling requirements before recommending your setup.

PC

BUSINESS CALLING, CONNECTED

YOUR BUSINESS NUMBER

A customer calls.

The right team picks up.

Welcome message

Sales or support

Office

Home

On the move

Your calls. Your people.
Our Support.

Business calls in Teams

Number transfer options

Menus & call queues

Setup by Pro Cloud

YOUR PHONE SYSTEM, IN MICROSOFT TEAMS

A familiar app. A business phone system.

Teams Phone adds business telephone features to Microsoft Teams. With the right calling connection, your team can make and receive calls to ordinary phone numbers from supported computers, mobiles and Teams desk phones.

Pro Cloud helps you choose the right option, configure how calls reach your team and plan the move from your existing phone service.

BUILT AROUND THE WAY YOU WORK

Make it easier to stay in touch.

Give customers a clear route to your business and your people the flexibility to answer.

FLEXIBLE WORKING

Take business calls with you

Use your business number through Teams on supported devices, with a suitable internet connection.

BUSINESS HOURS

Set expectations after hours

Configure opening hours and holiday routing so callers know what happens next.

A PROFESSIONAL WELCOME

Get callers to the right team

Use greetings, menu options and queues to direct incoming calls.

SIMPLER INFRASTRUCTURE

Move beyond the office phone box

Transfer calls, use voicemail and manage incoming calls within Teams.

EVERYDAY CALL HANDLING

Keep conversations moving

Transfer calls, use voicemail and manage incoming calls within Teams.

PERSONAL SUPPORT

A team to help you make the move

Pro Cloud plans configuration, number transfers and user setup around your business.

MORE THAN A PHONE LICENCE

Your phone system. Our setup and support.

We bring the licences, calling service and configuration together around the way your team works.

A SETUP THAT FITS

Built around your calls.

Start with what your business needs.

Existing licences and phone service reviewed

Teams Phone and calling options explained

Number transfers and call flows planned

We agree who answers first, where unanswered calls go and what customers hear when you’re closed. Your proposal sets out the licences, calling allowance and setup involved.

PEOPLE YOU CAN TALK TO

Support beyond the switch.

A point of contact for your phone system.

Guidance to help your team get started

Help with call handling and configuration

Ongoing management agreed from the outset

As your team changes, so can your phone setup. We agree the support and routine changes your service covers, from users and call queues to greetings and opening hours.

A PLANNED CHANGEOVER

Keep the number customers already know.

We check whether your existing numbers can transfer, review your current provider’s requirements and agree the changeover with you.

Before anything moves, we map out who should answer, what callers hear and where calls go when your team is unavailable.

Talk To Us

WHAT WE REVIEW WITH YOU

A helpful first response. A clear next step.

1

Numbers & current contract

Your main number, direct numbers and existing provider arrangements.

2

People & call routes

Departments, opening hours, voicemail and overflow requirements.

3

Devices & connectivity

Headsets, handsets, internet access and equipment using existing lines.

FROM FIRST CONVERSATION TO FIRST CALL

We help you get connected.

01 / REVIEW

Understand your calls

Review users, numbers, licences and the way customers reach your business.

03 / SWITCH

Plan & test

Coordinate eligible number transfers and test incoming and outgoing calls.

02 / CONFIGURE

Build your call routes

Agree greetings, menus, queues and hours, then configure the proposed setup.

04 / SUPPORT

Help your team settle in

Show users how to handle calls and confirm how to

get support.

YOUR QUESTIONS, ANSWERED

Before you switch your phone system.

LET’S TALK ABOUT YOUR BUSINESS CALLS

A better way to answer your customers.

Tell us how many people need a phone, what you use today and what you’d like to improve. We’ll help you plan the next step.

01823 772593

enquiries@procloudsolutions.co.uk