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Virtual, Remote, Cloud Hosted Desktops in Taunton, Somerset, UK

Below you will find answers to our most common questions from our range of hosted cloud services. 


  • What is the price for IT support
    We do not believe one size fits all so the cost will be dependent on factors such as number of users and level of support needed. We believe that we offer the best value for money service possible so contact us to see if we can reduce your current IT costs.
  • What is Pro Cloud’s managed IT support, and how does it differ from traditional IT support?
    Our Managed IT support involves proactive monitoring, maintenance, and management of the IT services we provide, as opposed to reactive troubleshooting. we aim to prevent issues before they occur, ensuring a more stable and secure IT environment.
  • How can managed IT support benefit my business?
    Pro Cloud managed IT support enhances operational efficiency, minimizes downtime, improves cybersecurity, ensures regulatory compliance, and provides scalability for business growth.
  • How does Pro Cloud IT support address cybersecurity concerns?
    Our IT support employs proactive security measures, including regular updates and threat detection. This helps protect against cyber threats such as malware, phishing, and data breaches.
  • How does billing work for Pro Cloud IT support services?
    Pro Cloud managed IT support is paid as a monthly subscription fee based on the services and the size of the business. This model provides predictability and cost-effectiveness compared to traditional hourly billing.
  • Is managed IT support suitable for small businesses, or is it more geared toward larger enterprises?
    Our IT support is beneficial for businesses of all sizes. It can be tailored to meet the specific needs and budgets of small businesses while providing scalability for larger enterprises.
  • Are your staff relevantly qualified?
    Yes all of our staff are Microsoft Certified professionals.
  • What is the minimum number of users?
    1 - We welcome single users!
  • I don't know what sort of IT support is best for me!
    This is a really common question so don't be afraid to ask! Information Technology is a minefield and it's easy to understand why people often don't know what sort of IT infrastructure and support best suits their business. We offer a free no obligation consultation to assess your current IT setup and suggest ways to improve in line with what you are trying to achieve.
  • What is Azure Virtual Desktop
    Azure Virtual Desktop is a desktop and app virtualization service that runs on the cloud. It has the same look and feel as a traditional desktop that can be accessed anywhere in the world from any device.
  • What can you do with Azure Virtual Desktop?
    With Azure Virtual Desktop, we can set up a scalable and flexible environment: Create a full desktop virtualization environment without running any gateway servers. Publish host pools as you need to accommodate your diverse workloads. Reduce costs with pooled, multi-session resources. With the new Windows 11 and Windows 10 Enterprise multi-session capability, exclusive to Azure Virtual Desktop and Remote Desktop Session Host (RDSH) role on Windows Server, you can greatly reduce the number of virtual machines and operating system overhead while still providing the same resources to your users. Provide individual ownership through personal (persistent) desktops. Use autoscale to automatically increase or decrease capacity based on time of day, specific days of the week, or as demand changes, helping to manage cost.
  • How do users connect to the virtual desktops?
    Once assigned, users can launch any Azure Virtual Desktop client to connect to their published Windows desktops and applications. Connect from any device through either a native application on your device or the Azure Virtual Desktop HTML5 web client.
  • What is Microsoft Teams Phone?
  • Is Microsoft Teams Phone a VOIP system?
    Yes, Microsoft Teams Phone supports VoIP phone calls to anyone, whether they're using a landline, mobile phone, or the Teams app.
  • What is VOIP (Voice over IP)?
    VoIP is the technology that converts your voice into a digital signal, allowing you to make a call directly from a computer, phone or any other device that has internet connectivity. Simply put, it's phone service delivered over the internet.
  • Does Teams Phone have call queue functionality?
    Yes, we can help you can set up greetings, hold messaging and music, and voicemail. As well as call management and auto attendant features.
  • Can we call international & premium rate numbers?
    International calling is possible however you would need to purchase communication credits. Local calls are included in the subscription.
  • What is Hosted / Managed Email
    Managed email services are a secure, low-cost and business-grade alternative to email services offered by free email providers, domain name registrars or in-house managed email server.
  • Can I migrate my existing email to Microsoft 365 Exchange?
    Yes, we can fully manage and migrate your existing email data, including emails, contacts, and calendars, to Microsoft 365 Exchange.
  • What is the difference between Microsoft 365 Exchange Online and Exchange Server?
    Microsoft 365 Exchange Online is the cloud-based version, while Exchange Server is an on-premises solution. Exchange Online offers the advantage of cloud accessibility and automatic updates.
  • Can I use my own domain with Microsoft 365 Exchange?
    Yes, Microsoft 365 Exchange allows you to use custom domains for email addresses, providing a professional and branded email experience. At Pro Cloud we can fully manage your domain migration to Microsoft 365 exchange.
  • What is the minimum number of users?
    The minimum number of users is 1. Even as a single user you can benefit from having a hosted remote desktop server.
  • How secure is my data?
    Extremely secure. Our UK based data centre is ISO 27001 cetified. Each user will be supplied with a unique login and password. They will also be required to connect their device to a VPN which will provide encryption between their device and the pro cloud server. The above combined with state of the art technology make it safer than storing it onsite. Significant investment would be needed to make an onsite solution match the security and reliability of Pro Cloud's hosted remote desktops.
  • How easy is it to add users?
    One of the main advantages of a virtual server is it's scalability. Adding users as your company grows literally takes minutes. On the other hand it is just as simple to reduce users meaning you only ever pay for what you need. The same applies to Hard Disk space meaning you only pay for what you need.
  • Is my data backed up
    Absolutely. We store 90 days worth of geo-redundant backups as standard. This means that your data is backed up to another data centre in a different location, so in the event of a disaster your data will be secure.
  • What is a Hosted Virtual Desktop?
    A hosted virtual desktop is a desktop that a user connects to from any device with an internet connection. The look and feel of the desktop will be the same as if you were working on a normal computer. The advantages of a hosted desktop is that you can connect from anywhere and access all your data and applications as they are stored in a secure data centre.
  • Is the Hosted Remote Desktop option expensive?
    No. Hosted Remote desktops allow you to use enterprise level Hardware at an affordable monthly cost. When comparing this to the cost to buy and maintain on site servers the including outsourcing IT or employing IT staff Hosted Remote Desktop option is almost certainly going to save you money.
  • Can I arrange a demo?
    Absolutely. You can get in touch with us on the contact page and one of our team will be in touch to show you what we can offer.
  • Is my data stored in the UK?
    Yes. All of our data centres are based in the UK and are ISO certified.
  • Not found what your looking for?
    No problem. Please contact us via chat or the "contact us" section and we will be happy to answer any questions.
  • What is Microsoft365?
  • Is Microsoft 365 suitable for businesses of all sizes?
    Yes we can off Microsoft 365 plans tailored for small businesses and large enterprises with various features and pricing options.
  • How does Microsoft 365 ensure security and compliance?
    Microsoft 365 includes built-in security features like threat protection, information protection, and compliance tools to help organizations safeguard your data. As part of your Pro Cloud subscription this is fully managed by us.
  • Can I use Microsoft 365 on multiple devices?
    Yes, Microsoft 365 subscriptions often allow users to install the software on multiple devices, including PCs, Macs, tablets, and smartphones.
  • What are the key components of Microsoft 365?
    Microsoft 365 includes applications like Word, Excel, PowerPoint, Outlook, Teams, and cloud services such as OneDrive and SharePoint (depending on subscription).
  • How often does Microsoft update its applications and services in Microsoft 365?
    Microsoft regularly releases updates for Microsoft 365, including new features, security patches, and performance improvements. Updates are delivered automatically.
Virtual, Remote, Cloud Hosted Desktops in Taunton, Somerset, UK

Pro Cloud Solutions is a trusted Microsoft partner with over 15 years’ experience in cloud IT technologies.

We understand you want to concentrate on your core business without the headache of maintaining IT infrastructure. We provide enterprise level cloud technology solutions to companies that are looking to move away from local IT infrastructure.


So whether it’s supporting and managing Microsoft 365 products or providing hosted desktops to securely run all applications.

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