Practical AI
Human Support
Secure Setup
Built to Scale
WHERE AI CAN HELP
Start with the work
that takes up your time.
You don't need to change everything at once. We'll help you find a useful starting point, get it working properly and build from there.
01 / EVERYDAY PRODUCTIVITY
Managed AI & Microsoft Copilot
Help your team draft, summarise and find information, with the right setup, training and ongoing support.
02 / CUSTOMER ENQUIRIES
AI
Receptionist
Give callers a helpful first response when your team is busy, on another call or out of the office.
03 / BUSINESS PROCESSES
AI Business Automation
Reduce admin by connecting your enquiries, documents and everyday business systems.
AN EXTENSION TO YOUR IT PACKAGE
Meet your team's
new everyday
AI assistant.
Our Managed AI service helps you get useful results from Microsoft Copilot, backed by the team that looks after your IT.
We'll recommend the right access for each role, help staff use it confidently and review what's making a difference.
Other business AI tools can be assessed where they suit your needs. The supported tools and service scope are agreed with you.
PRO CLOUD
Managed AI
A supported way to bring AI into your business.
Readiness & setup
Practical staff training
Clear rules for using AI
Ongoing support & reviews
Tailored monthly add-on
Setup, software licences and any usage charges will be clearly set out in your proposal. Custom agents and automation projects are scoped separately.
AN EXAMPLE CALL JOURNEY
A helpful first response. A clear next step.
1
Answer & understand
Greet the caller and find out what they need.
2
Capture the details
Collect their name, contact details and reason for calling.
3
Pass it to your team
Route the call or send a message for a person to follow up.
The call flow and handover rules are designed around your business.
AI RECEPTIONIST
Keep enquiries moving.
Even when you're busy.
When a call goes unanswered, an opportunity can be missed. An AI receptionist can give callers a first point of contact and make sure your team has the details to follow up.
✓ Overflow and out-of-hours answering
✓ Answers to agreed, frequently asked questions
✓ Enquiry capture and call summaries
✓ Human handover and clear fallback arrangements
Other business AI tools can be assessed where they suit your needs. The supported tools and service scope are agreed with you.
AI BUSINESS AUTOMATION
Give repetitive tasks less of your day.
We look at how work moves through your business, then identify where automation can save effort. AI helps where understanding text or documents adds value.
ENQUIRIES & SALES
From inbox to action
Sort incoming enquiries, capture key details and prepare the next step for your team to review.
DOCUMENTS & ADMIN
Less copying and pasting
Extract information from documents, prepare records and route exceptions for a person to check.
TEAM KNOWLEDGE
Answers closer to hand
Explore an AI assistant that helps staff find answers in approved policies and business information.
SPECIALIST EXPERTISE. A FAMILIAR TEAM.
Your IT partner.
A wider set of skills.
For specialist receptionist and automation projects, we bring in delivery partners alongside Pro Cloud's knowledge of your IT environment.
We'll help define the requirement and coordinate the right expertise. Before work starts, your proposal will explain who delivers each part, how support works and the costs involved.
HOW WE GET STARTED
A sensible plan. Something useful at the end of it.
01
Find the opportunity
Talk through the work that slows you down and decide where AI could help.
03
Pilot with your team
Start with a small group or one process, test real examples and agree the checks.
02
Check the foundations
Review systems, data permissions, costs and the people who need to be involved.
04
Review & improve
Measure the results, address issues and expand when there is a clear benefit.
A FEW COMMON QUESTIONS
Let's make
AI clearer.
