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Microsoft 365 / Office 365 Hosting Fully supported and Managed Microsoft cloud products for a low monthly cost per user, search our full range. HOME > SERVICES > MICROSOFT 365 & OFFICE 365 As a Microsoft Partner we offer a large range of fully managed and supported Microsoft / Office 365 packages and standalone Microsoft products, speak to our experienced sales team who will guide you on the best products for your business, considering your IT needs and budget. All licenses are available on a flexible monthly subscription. What is Microsoft 365 combines Office 365, Windows 10 and Enterprise Mobility + Security together for your organisation. Today’s modern workspace allows people to meet, collaborate and stay connected across boundaries. Microsoft 365 supports teamwork, connecting services like Microsoft Teams, SharePoint, and Yammer and providing a hub for collaboration. Packages Available: Business Basic Apps for Enterprise Apps for Business Business Premium Business Standard E3 / E5 What is Office empowers your employees to get work done wherever they are. By combining the top-of-the-class apps like Excel and Outlook with powerful cloud services like OneDrive and Microsoft Teams, Office 365 lets anyone create and share anywhere on any device. Packages Available: E3 E5 Flexible Subscriptions Available All licences that we offer are available on a flexible monthly subscription, our friendly sales team will be on hand to guide you on the products that match your business needs. CONTACT US Just Email? We offer Hosted Emails as a standalone package LEARN MORE Microsoft Intune With Home Working becoming normal Microsoft Intune allows you to safely manage all devices within your organisation ensuring they are compliant with your company policies giving you total peace of mind. Confused? We know that choosing cloud IT products can be confusing, there are lots of options to pick from. Why not speak to one of our friendly staff who will help answer any queries in plain English and help you make the best decision for your needs. CONTACT Additional Microsoft Products All additional Microsoft products we offer are available on flexible monthly contracts. Please contact us for further information. Microsoft Teams is a collaboration app that helps your team stay organized and have conversations—all in one place Microsoft Intune is a cloud-based service that allows you to control how your organization's devices are used, including mobile phones, tablets, and laptops. Suitable for businesses of any size and perfect for companies with intensive security needs Microsoft Exchange Online is the Number 1 Business Class email solution that helps you protect your data and keeps your employees connected with secured, reliable access to email, calendar, and contacts. OneDrive for Business is a secure cloud storage app for Microsoft 365 that lets you access and share files and collaborate anywhere - on any device. Azure Active Directory (Azure AD) is Microsoft’s cloud-based identity and access management service, which helps your employees sign in and access: ​ External resources, such as Microsoft 365 and thousands of other SaaS applications. Internal resources, such as apps on your corporate network and intranet

Cloud IT & Hosting Services HOME > CLOUD IT AND HOSTING SERVICES We do not believe in a 'one size fits all' approach and will tailor our wide range of fully managed Cloud IT and Hosting services to run your business effectively. HOSTED DESKTOPS Work faster, smarter in an ultra-secure cloud environment, anywhere, any time with our virtual desktops. LEARN MORE MICROSOFT OFFICE 365 Fully supported and Managed Microsoft cloud products for a low monthly cost per user, search our full range. LEARN MORE HOSTED EMAIL The best-in-class business email solution, Access your emails anytime, anywhere, synchronised across all your devices. LEARN MORE MICROSOFT TEAMS PHONE Get the premium cloud-based VOIP telephony solution that runs on Microsoft Teams. ​ LEARN MORE AZURE VIRTUAL DESKTOP Microsoft’s equivalent to our hosted desktops, best virtualised cloud experience for combining Microsoft 365 packages. LEARN MORE IT SUPPORT SERVICES We provide outsourced IT support to many businesses throughout the UK, find out more about what services we can offer. LEARN MORE

The Cloud IT Company with a Difference Providing Cloud IT Support and Hosting Services to a range of businesses across the UK. OUR SERVICES Cloud IT Support & Hosting Services Proud To Serve UK Businesses HOSTED DESKTOPS Work faster, smarter in an ultra-secure cloud environment, anywhere, any time with our virtual desktops. LEARN MORE MICROSOFT OFFICE 365 Fully supported and Managed Microsoft cloud products for a low monthly cost per user, search our full range. LEARN MORE HOSTED EMAIL The best-in-class business email solution, Access your emails anytime, anywhere, synchronised across all your devices. LEARN MORE MICROSOFT TEAMS PHONE Get the premium cloud-based VOIP telephony solution that runs on Microsoft Teams. ​ LEARN MORE AZURE VIRTUAL DESKTOP Microsoft’s equivalent to our hosted desktops, best virtualised cloud experience for combining Microsoft 365 packages. LEARN MORE IT SUPPORT SERVICES We provide outsourced IT support to many businesses throughout the UK, find out more about what services we can offer. LEARN MORE Our Services Discover the Benefits of Cloud Hosting Reduce costs Security Flexibility Mobility Collaboration Disaster Recovery Loss Prevention Managed Updates LEARN MORE Schedule a Free Consultation We understand that in IT one size does not fit all, so we offer a free initial consultation to really understand your business and your IT needs, we will assess your existing IT infrastructure and advise on the best products and hosted services tailored to your requirements CONTACT US The Pro Cloud Difference At the heart of everything we do at Pro Cloud Solutions is a real desire to offer a differential to industry norms. Whether it’s the range of products we offer or the services we provide to clients, we are determined to demonstrate a step change from what you have likely experienced elsewhere. DISCOVER THE DIFFERENCE Follow Us On X

Cloud Hosted IT Support Company We are committed to providing the highest quality IT support. All services purchased through Pro Cloud are supported by our experienced UK based support team. HOME > SERVICES > IT SUPPORT UK We offer a wide range of IT Services that can be tailored for your company and to suit all budgets. We appreciate that not everyone is IT savvy so offer a free no obligation consultation to help establish what options best suit you. We will explain everything in plain English rather than "IT Jargon" so that you fully understand what you are getting and how much it will cost. When you choose ProCloud as your IT provider there are many benefits including... Full featured service desk Client knowledgebase system Access to highly experienced, qualified technicians Fast response telephone support Remote support via Zoho Assist Proactive monitoring Security updates, anti-virus and spyware Protection Monthly reporting Cloud backup management Office 365 and cloud guidance Flexible monthly licensing Plus many more! Contact us today to see what we can do for your business... Managed Services Starting at £11 p/m LEARN MORE Microsoft Partner Flexible monthly contracts at Annual discount prices. Contact us for more information LEARN MORE Why Us? No minimum user requirement ​ ​ Fixed costs with no hidden extra's ​ ​ Fantastic Microsoft Qualified support team ​ ​ Free Initial Consultation with no obligation quote.

Hosted Desktops Work from Any device, Anytime, Anywhere with our fully managed solution. HOME > SERVICES > HOSTED DESKTOPS Pro Cloud Solutions Hosted Desktops (Desktop as a service) enable businesses to connect to their own dedicated virtual server which simplifies management, provisioning and access to corporate data and applications. Our pay monthly price plan eradicates the need for expensive onsite hardware & software costs and gives you access to an efficient and affordable enterprise IT infrastructure. Work from Anywhere on Any Device All you need is an Internet connection Work from the office, home, hotels or even client offices Work from any devices including - Windows, Android, Apple and Linux Hosted Desktop Overview Play Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied All in One Package From as little as £35 p/m LEARN MORE MS Access We specialise in Hosting MS Access Applications in the cloud. LEARN MORE Key Features MS Office Managed Migration Daily Backups ISO27001 Datacentres No minimum users Fantastic Support Managed Anti-Virus Managed Updates Managed Cisco Firewall Whats Included Unlike many other providers all the essential services and software are included as standard Benefits Of A Hosted Desktop Work From Anywhere All you need is an internet connection Work from the office, home or even clients offices Work from any devices including Windows, Android, Apple and Linux 24/7 Support Highly experienced, certified technicians Interactive Service Desk Online incident tracking Client Knowledge-base system Fast response telephone support Remote support via remote control software Monthly Reporting Microsoft Office Suite Latest MS Office suite for all users Microsoft Licensing taken care of Managed MS Office updates Applications included as standard – Outlook, Word, Excel, PowerPoint and Publisher Business Continuity 90 days worth of backups Industry leading backup software Geo Redundant backup storage 99.9% uptime High availability enterprise infrastructure Managed Disaster recovery Cyber Security Compliant with latest regulations Secure data centres in the UK – ISO27001 certified VPN – L2TP / IPsec – Encrypted Tunnel Managed Hardware Firewall - 0 open ports Managed Anti-Virus software Managed Windows updates Managed Software updates Folder Permissions control Cost & Time Effective Let us take care of the IT headaches for you Free up your time to concentrate on what matters No need to purchase expensive hardware No more worrying about Microsoft licensing Microsoft Office products included as standard Backups and disaster recovery taken care of Everything included in an affordable monthly subscription.

Microsoft Exchange Hosted Email Microsoft Exchange Online is the number 1 business class email solution that helps you protect your data and keeps your employees connected with secured, reliable access to email, calendar, and contacts. HOME > SERVICES > MICROSOFT EXCHANGE HOSTED EMAIL We manage and support Microsoft’s Exchange Online offerings, these can either be as standalone products or as part of a Microsoft / Office 365 package . Exchange Online Plan 1 Secure and reliable business-class email with a 50 GB mailbox per user. ​ Each user gets 50 GB of mailbox storage and can send messages up to 150 MB in size Users can connect supported versions of Outlook to Exchange Online, so they can use the rich client application they already know For web-client access, Outlook on the web provides a premium browser-based experience that matches the look and feel of the full Outlook client The Focused Inbox makes it easy to track email that matters most. Your inbox includes two tabs: Focused, for email you need to act on right away, and Other, for everything else. You can switch the tabs at any time and always see email flowing into Other Compare calendars to schedule meetings and access collaboration features, including shared calendars, groups, the global address list, external contacts, tasks, conference rooms, and delegation capabilities Every mailbox is protected with premier anti-malware and anti-spam protection via Exchange Online Protection Keep your inbox clean by automatically moving old messages to an In-Place Archive Exchange Online Plan 2 Includes all the features of Exchange Online (Plan 1), plus unlimited storage, hosted voicemail, and data loss prevention. ​ Each user gets 100 GB of mailbox storage and can send messages up to 150 MB in size Take advantage of unlimited storage (100 GB of storage in the user's primary mailbox, plus unlimited storage in the user's In-Place Archive) Take advantage of hosted Unified Messaging services that provide call answering, a dial-in user interface, and company automated attendant capabilities Control sensitive business data with built-in data loss prevention (DLP) policies based on regulatory standards such as personally identifiable information (PII) and payment card industry (PCI), which help to identify, monitor, and protect sensitive data through deep content analysis Want More? We offer a full range of Microsoft Products including Microsoft 365 and Office 365 LEARN MORE Email Backup A common misconception is that your emails are automatically backed up LEARN MORE Email Encryption Stay business compliant with email encryption that allows businesses to exchange email securely LEARN MORE Email Migration Pro Cloud will carefully plan and implement the email migration working to a timescale that is pre-determined with our client. Most migration will take place outside of working hours leading to as little disruption as possible. ​ We can migrate emails from almost any platform including: ​ EXCHANGE 2007+ EXCHANGE 2003/SBS HOSTED EXCHANGE G SUITE LOTUS NOTES/DOMINO NOVELL GROUPWISE ZIMBRA IMAP POP Email Backup EXCHANGE EMAIL BACKUP Email Backup Pro Cloud has it's very own email backup service,we will provide and manage an email backup service for you, this option is available to all customers that have an Exchange Online plan with us. ​ Pro Cloud will provide and manage an email backup service for you, this option is available to all customers that have an Exchange Online plan with us. Backs up all received and sent e-mails every hour. All email backups held for 2 years as standard. Option to restore data yourselves or have us restore for you. Simple restore interface. Access and restore from anywhere Total protection against data loss. All backup data encrypted and stored in ISO certified data centres. What can we Back up? ​ ​ Exchange Online: Back up Microsoft 365 personal mailboxes, shared mailboxes, archive mailboxes, and Microsoft 365 group mailboxes, along with their folders, folder structures, and attachments. Contacts and (group) calendars will also be backed up. ​​​ Why do I need Exchange Online Email Backup? ​ ​ Microsoft / Office 365 data is not the responsibility of Microsoft and they do not offer a backup service for this themselves. To make sure your Exchange Online mailbox data is available and recoverable at all times, you should use a third party email backup tool, like the one that Pro Cloud provides and better still we will manage all backups and restores for you. ​ What does Exchange Online Email Backup protect you from? ​ ​ Total protection against data loss Legal safeguard for email compliance Human Error Illegitimate Deletion Malicious Insiders Malware and Ransomware Hackers Email Encryption Email Encryption Pro Cloud has partnered with Beyond Encryption to offer our customers an email encryption service called Mailock. Mailock is a secure email solution that allows businesses to exchange email securely, safe in the knowledge that their important email can only be read by their intended recipient. Key Features: ​ Military grade encryption for emails. Identity authentication of email recipient prior to delivery. Delivery audit trail - Digital Recorded Delivery®. Addressing regulatory compliance requirements (e.g. GDPR / MiFid II / ICO / FCA). ‘Revoke’ option - correcting unintended, misaddressed email communications. Positive ESG impact - unparalleled economic and ecological savings - reduced reliance on ‘print and post’. Brand reinforcement and advocacy - addressing customer needs and improving service levels / engagement. Seamless integration with Unipass Identity for Financial Services users. ​​ We will fully manage, support and provide training on how to use this product. If you are interested or just want further information on the benefits please contact us

Terms of Service V1 – Version date: 01/02/2024 HOME > TERMS Terms & Jurisdiction This Contract is between: ​ Professional Cloud Solutions Ltd of Collar Factory, 112 St Augustine Street, Taunton, Somerset, TA1 1QN (Company Number: 09475562) (the "Company"); and The Customer specified in the “Contract details” section on the Order Form. For the purposes of this contract will be referred to as the “Customer” (together the "parties"). The initial term of this agreement shall begin on the date specified in the order form under the heading “Order Form Start Date”. ​ WHEREAS the Company carries out the business of providing managed IT services and Technical Support relating to the agreed services in the Order Form. The Customer wishes to purchase one or more of the Services specified in the Order Form for which it requires Technical Support, it is now hereby agreed: ​ Customer duties In order to use Pro Cloud services, the Customer is required to provide current and factual identification, contact and other information as part of the registration process. The Customer is responsible for the accuracy of the information relating to the Customer provided on the Order Form. ​ INTERPRETATION 1.1. In this Contract the following expressions shall have the following meanings: ​ "Account Manager" means the account manager of each party specified in the Order Form; ​ "Allowed Storage" means the total space specified in the Order Form and provided at no extra cost to the Customer for storing data belonging to the Customer on the computer running the Customer’s Remote Desktops; ​ “Archived Storage” means the total extra amount of space as specified in the Order Form for the storage of the Customer’s old data that will not change and therefore will not need to be included in the back-up copies of the computer running the Customer’s Remote Desktops; ​ “Archived Storage Rate” means the rate as set out in the Order Form; ​ “Basic Storage” means 50GB of NAS (Network Access Storage) provided by the Company to add more slower but cheaper storage than Enterprise to the server. ​ "Business Days" means Mondays to Fridays when banks in London are open for business; ​ "Change" means a change to the Order Form; ​ "Clause" means a clause in this Contract; ​ "Confidential Information" means any information, however it is conveyed, received or obtained in connection with this Contract which relates to: ​ (i) the provision of this Contract; (ii) the negotiations relating to this Contract; (iii) the customers and prospective customers of the Company; (iv) the Services and any information supplied as part of the Services; and (v) all other trade secret and proprietary Intellectual Property Rights; ​ "Contract" means the Order Form and the Terms and Conditions; ​ "Data Protection Legislation" means the Data Protection Act 1998, the Privacy and Electronic Communications Regulations 2003 and any related act or regulation in the UK, including statutory modification or re-enactment of it, and where "Data Controller", "Personal Data", "Data Processor", and "Process" are referred to in this Contract, they shall have the meaning specified in the Data Protection Act 1998; ​ "Dedicated Server" means a server for the exclusive use of the Customer; ​ "Documentation" means all documentation and materials in whatever form created and/or provided by the Company to the Customer as part of the Services; ​ “Enterprise Storage” means 50GB of SSD (Solid-state Storage Device) running at a minimum of 12Gbps provided by the Company to add more fast access storage to the server. "Excess Storage" means the total extra space from month to month in excess of the Allowed Storage specified in the Order Form hereto and required for storing data belonging to the Customer on the computer running the Customer’s Remote Desktops; “Excess Storage Rate” means the rate as set out in the Order Form; ​ "Hours of Support" means between 9 am and 5 pm on Business Days; ​ “Hours of Use” means any time except for periods deemed necessary by the Company to undertake reasonable maintenance work and also for any period outside of the Company’s control when the computer hosting the Hosted Desktops is unavailable for any reason; ​ "Intellectual Property Rights" means copyrights (including copyright in computer software), database rights, rights in inventions, patent applications, patents, trademarks, trade names, know-how, service marks, design rights (whether registered or unregistered), trade secrets, rights in confidential information and all other industrial or intellectual property rights of whatever nature for the full duration of such rights, including any extensions or renewals; ​ "Law" means: (i) any applicable laws, regulations, regulatory constraints, obligations proclamations or rules (including binding codes of practice and statement of principles incorporated and contained in such rules); (ii) any enforceable community right within the meaning of section 2(1) of the European Communities Act 1972; or (iii) any applicable judgment of a relevant court of law which is a binding precedent in England and Wales, and in each case in force in England and Wales; "Order Form" means a contract for Services substantially in the form made freely available by the Company on request; ​ "Order Form Start Date" means the Order Form start date specified in the Order Form; The initial term of this agreement shall begin on the date specified in the order form, agreed in this section "Payments" means the fees specified in the Order Form; ​ "Remote Desktop" means a version of the Windows computer program published by Microsoft and installed on a computer rented by the Company in a data centre, which the Customer may access via the Internet using the Remote Desktop Connection computer program provided by Microsoft, for which log-in details are provided to the Customer. "Services" means the services specified in the Order Form; ​ "Shared Server" means a server used, or available for use, by more than one Customer; ​ "Software" means the software specified at Clause 3.4 and any other computer program listed in the Order Form; ​ “Supplier Costs” means any costs incurred by The Company from third-party companies, such as but not limited to Microsoft, Iomart and AVG; ​ "Technical Support" means advice and assistance with regard to the services provided by the company; ​ "Terms and Conditions" means the terms and conditions of this Contract. 1.2. In this Contract unless the context otherwise requires: (a) words in the singular include the plural and words in the plural include the singular; (b) references to a Clause refer to a clause of these Terms and Conditions; and (c) references to any enactment, order, regulation or other similar instrument shall be construed as a reference to the enactment, order, regulation or instrument as amended or re-enacted by any subsequent enactment, order, regulation or instrument. ​ ORDER FORM 2.1 A completed Order Form incorporates all terms of this Contract. An Order Form may have multiple Services provided thereunder. ​ 2.2 If Services are undertaken by the Company on the written request of the Customer and it is not reasonably practicable to populate and execute the Order Form for Services prior to such Services commencing, as soon as reasonably practicable thereafter the Company shall submit to the Customer a retrospective Order Form capturing the additional Services ordered by the Customer, with the fees calculated on a time and materials basis at the Company's then prevailing standard rates. Such an Order Form will not require the Customer’s signature in order for it to be binding on the parties. ​ 2.3 Either party shall be entitled from time to time to request a Change. Neither party shall be entitled to charge for considering and/or negotiating a Change. A Change will be effective when it is documented and agreed in writing by the Account Manager identified in the relevant Order Form (or, if no Account Manager is identified, such other duly authorised person as is appointed by the relevant party). For the avoidance of doubt, any purported Change which involves a reduction in the number of Services, either by quantity, or by terminating a service altogether shall be considered a partial termination of this Contract and shall only be effective if notice is given in accordance with Clause 9. PROVISION OF SERVICES 3.1. Technical Support. During the Hours of Support the Company will use commercially reasonable endeavours to provide prompt Technical Support in response to the Customer's requests. ​ 3.2. Data Back-ups. The Company will back-up the Customer's data on a daily basis (excluding non-Business Days), in accordance with the Data Back-up Service specified in the Order Form. Such back-ups shall be encrypted and password-protected. Any data back-up shall exclude data stored in Archive Storage. ​ 3.3. Disaster Recovery. (a) In the event of a disaster affecting a computer hosting the Remote Desktop and which leads to loss or corruption of the Customer's data, the Company shall use commercially reasonable endeavours to restore the most recent copy of the Customer’s data held in the data centre within a reasonable period of time; and (b) in the event of a disaster affecting the data centre containing the computers hosting the Remote Desktop, and which leads to loss or corruption of the Customer's data, the Company shall use commercially reasonable endeavours to restore the most recent copy of the Customer’s data held on alternative equipment outside of the data centre within a reasonable period of time. ​ 3.4. Third Party Software. (i) In relation to each Hosted Desktop service, the Company grants to the Customer during the Hours of Use a limited, non-exclusive, revocable and non-sublicensable licence to a version of the following Software (or such similar Software as the Company shall determine in its absolute discretion from time to time) : (a) Microsoft Office Standard Edition; (b) Business Antivirus and Anti Malware protection (c) Backup Software. (ii) At the Customer's request, and subject to the Company's absolute discretion, the Company may install any other computer program on the Hosted Desktop server as specified by the Customer in the Order Form. If such further computer program is installed, the Customer acknowledges it is entirely responsible for (a) any damage or loss caused by any means whatsoever to any party arising from the installation and/or use of that computer program; and (b) any licence, subscription or other fees payable to any third party. ​ (iii) While the Company will use commercially reasonable endeavours to keep the Software in a usable configuration and up to date, the Customer acknowledges that the Company shall not be liable for any loss or damage due to any fault or error within the Software, including but not limited to (a) any virus or malware not detected; and (b) any data not backed up correctly. ​ 3.5. Security. The Company shall take commercially reasonable precautions to ensure the services specified in the order form are not accessible by third parties and are reasonably secure. The Company shall implement the Security measures specified by the Customer in the Order Form. ​ 3.6. Storage. The Company shall provide the Customer with the Allowed Storage specified in the Order Form. Any Excess Storage shall be charged on a monthly basis at the Excess Storage Rate and invoiced in arrears. ​ 3.7. Warranties and Claims. The Company makes no representations or warranties with regard to the provision of any of the services specified in the order form or any services pertaining to them or the Technical Support. The Customer hereby agrees that all representations or warranties, whether express or implied and whether arising under statute, common law or otherwise in relation to the provision of the services specified in the order form or any service pertaining them or the Technical Support are excluded to the full extent permitted by law. ​ 3.8. Disclaimer of warranties. The Company does not warrant or represent that the services will be uninterrupted, error-free, or completely secure. To the extent permitted by applicable law the company disclaims any and all warranties including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the extent permitted by applicable law, all services are provided on an "as is" basis. ​ PAYMENTS 4.1. The Customer shall pay the Company the Payments in accordance with the relevant Order Form. ​ 4.2. Upon entering this Contract, the Customer shall enter into a direct debit mandate allowing the Company to receive the Payments due each month and all other sums due to the Company under this Contract from time to time, unless otherwise agreed with the Company. The Customer shall immediately notify the Company of any changes to the direct debit details. ​ 4.3. The Payments shall become due thirty (30) days from the date of an invoice from the Company and shall be paid via direct debit unless otherwise agreed by the parties. ​ 4.4. If an invoice is not disputed by the Customer within fourteen (14) days from the date of the invoice, then the invoice shall be deemed to have been accepted by the Customer. ​ 4.5. All Payments are exclusive of VAT, which shall be payable by the Customer at the rate prevailing when they fall due. ​ 4.6. Any Payments which are not paid by the due date shall bear interest on a daily basis in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended). ​ 4.7. The Company may increase the Payments by the same as its Supplier costs increase in any year but otherwise by not more than fifteen percent (15%) in any one (1) year, provided it gives the Customer at least one (1) month's written notice. ​ 4.8. Any payments not made within 30 days of due date will have the associated services suspended without further notice. ​ 4.9 Any suspended service will be terminated and destroyed after 30 days suspended without further notice ​ 4.10 When a payment becomes overdue the company reserves the right to suspend active and paid-for services until such time outstanding unpaid invoices are settled. ​ INTELLECTUAL PROPERTY AND LICENCES 5.1. The Company owns all Intellectual Property Rights in the Documentation except where otherwise specified in this Contract and no provision of this Contract shall transfer to the Customer ownership of: (a) the title in the Documentation; and/or (b) Intellectual Property Rights in the Documentation. ​ 5.2. The Customer shall promptly enter into such documentation as is reasonably required by the Company to vest ownership of Intellectual Property Rights in accordance with this Clause 5. ​ 5.3. Unless otherwise specified in this Contract, the Company grants to the Customer a non-exclusive perpetual licence to use the Documentation only for its internal business purposes. ​ 5.4. The Customer must not: (a) sub-license the use of any Documentation; (b) permit third parties to use (whether directly, or as part of a managed service) any Documentation; or (c) alter, adapt, modify or reverse engineer any Documentation (or permit third parties to do the same). ​ 5.5. The Customer shall use all reasonable endeavours to prevent any infringement of the Intellectual Property Rights in the Documentation and shall promptly report to the Company any such infringement that comes to its attention. ​ 5.6. The Customer shall comply with all third-party software licences relating to the Software (including the terms of any sub-licence of the Software by the Company to the Customer where the Company is a licensee of a third party in relation to the Software) and shall indemnify and hold the Company harmless against any loss or damage which it may suffer or incur as a result of the Customer's breach of such terms howsoever arising. 5.7. The Company makes no claim of ownership of, and has no responsibility for, any materials stored on or accessed by the Customer through the services specified on the order form, and has no rights in the Intellectual Property or otherwise of such materials. The Customer shall indemnify and hold the Company harmless against any loss or damage which it may suffer or incur as a result of any third party claiming that any such materials infringe upon its Intellectual Property Rights or any law. ​ ACCOUNT MANAGERS 6.1. Each party shall be entitled to appoint an Account Manager as specified on the Order Form. Where a party has appointed an Account Manager, then that party shall ensure that its Account Manager (or, in the Account Manager's absence, a nominated replacement) shall usually be contactable during the Hours of Support using the contact details set out therein (if such details are provided, and as updated by notice to the other party from time to time). Each Account Manager shall: (a) deal with requests for information; and (b) deal with requests for Changes. 6.2. Each party shall promptly notify the other party of any changes of company name, address, Account Manager contact details, or other information which may reasonably assist the parties in their performance of their obligations under this contract 6.3. The parties shall escalate any dispute as follows: (i) the dispute shall be notified in writing to a party's Account Manager (if any); and (ii) if the dispute remains unresolved within three (3) days of receipt of such notification, the dispute shall be escalated to both parties' senior management ​ CONFIDENTIALITY AND ANNOUNCEMENTS 7.1. Each party that receives ("Receiving Party") Confidential Information from the other ("Disclosing Party"), whether before or after the date of this Contract shall: (a) keep the Confidential Information confidential; (b) not disclose the Confidential Information to any other person other than with the prior written consent of the Disclosing Party or in accordance with this Clause 7; and (c) not use the Confidential Information for any purpose other than the performance of its obligations or its enjoyment of rights under this Contract ("Permitted Purpose"). 7.2. The Receiving Party may disclose Confidential Information to its own officers, directors, employees, contractors, agents, and advisers who reasonably need to know for the Permitted Purpose (each a "Permitted Third Party"), provided that the Receiving Party shall remain liable to the Disclosing Party for the acts, omissions, and compliance with the terms of this Clause 7 of such Permitted Third Party as if such Permitted Third Party was the Receiving Party (and a party to this Contract). The Receiving Party shall ensure that each Permitted Third Party is made aware of and complies with all the Receiving Party’s obligations of confidentiality under this Clause 7. 7.3. The terms of Clause 7.1 shall not apply to any information which: (iii) is or becomes public knowledge other than by breach of this Clause 7; or (iv) is independently developed without access to the Confidential Information; or (v) is disclosed pursuant to a statutory, legal or parliamentary obligation placed upon the party making the disclosure, including any requirements for disclosure pursuant to this Clause 7.3. 7.4. Either party may make a public announcement or other disclosure relating to the fact of this Contract provided such announcement or disclosure is not disparaging or critical of either party. ​ DATA PROTECTION 8.1. With respect to the parties’ rights and obligations under this Contract, the parties acknowledge that, except where otherwise agreed, the Customer is the Data Controller and the Company is the Data Processor. 8.2. Where the Company, pursuant to its obligations under this Contract, undertakes the Processing of Personal Data on behalf of the Customer, it shall comply with the Data Protection Legislation and more particularly: (vi) only Process the Personal Data as required to perform the obligations under this Contract or otherwise as required by Law; and (vii) take reasonable technical and organisational precautions and measures to preserve the integrity of the Personal Data and prevent any unlawful processing or disclosure (the "Security Measures"); and (viii) keep accurate records of its Security Measures; and (ix) notify the Customer within a reasonable period of any breaches of the Security Measures which affect the Personal Data. ​ TERM AND TERMINATION 9.1. This Contract shall commence on the date of signature stated on the Order Form by both parties and shall continue until termination by either party in accordance with this Clause 9. 9.2. Either party may terminate this Contract, in whole or in part: (i) at any time by giving not less than six (6) months' prior written notice to the other; or (ii) immediately if the other party commits any material breach of this Contract and fails to remedy such breach within thirty (30) days of receipt of written notice of that breach. The period of thirty (30) days only applies where a breach is capable of remedy. If it is incapable of remedy, this Contract may be terminated by written notice immediately; or (iii) immediately if the other party has a winding up petition presented or enters into liquidation whether compulsorily or voluntarily (otherwise than for the purposes of amalgamation or reconstruction without insolvency) or makes an arrangement with its creditors or petitions for an administration order or has a receiver, administrator or manager appointed over any of its assets, or a court or arbiter with authority to so determine, determines that the debtor is unable to pay its debts. ​ CONSEQUENCES OF TERMINATION 10.1. On termination of this Contract howsoever caused: (x) the rights and duties created by this Clause 10 as well as Clauses 4 (Payments) (including accrued payment obligations of the Customer), 7 (Confidentiality and Announcements), 8 (Data Protection), 12 (Liability) and 14 (General Terms) shall survive; (xi) The Services stated on the order form shall cease (xii) the licence(s) granted under Clause 3.4(i) shall cease; and (xiii) any rights of either party which arose on or before termination shall be unaffected. ​ EXIT 11.1. The Company shall provide the Customer with all reasonable cooperation and assistance to effect transition of the Services to a new supplier in accordance with the Customer's reasonable instructions ("Exit Assistance"). Any Exit Assistance provided by the Company shall be chargeable and paid for by the Customer at the Company's then current standard rates. ​ LIABILITY 12.1. Neither party shall exclude or limit its liability under this Contract for: (xiii) death or personal injury caused by its negligence; or (xiv) fraudulent misrepresentation. 12.2. The Customer shall indemnify and hold the Company harmless against any loss or damage which it may suffer or incur, including any claims by third parties, as a result of the Customer introducing any computer virus onto the Company’s systems. 12.3. The Company shall not be liable for loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, or loss of data under this Contract. 12.4. The Customer agrees that it will have no remedy in respect of any untrue statement or representation made to it (including those made negligently) upon which it relied in entering into this Contract and that its only remedies can be for breach of contract (unless the statement was made fraudulently). 12.5. The Company's Contractual Liability to the Customer shall not exceed the amounts payable by the Customer during the six (6) months preceding the first event giving rise to liability. "Contractual Liability" means liability howsoever arising under or in relation to the subject matter of this Contract in respect of any claim or series of connected claims that is not: (a) unlimited by virtue of clause 12.1; or (b) excluded pursuant to clauses 3.4(iii), 12.3 or 12.4. 12.6 In any given month, if the Hosted Desktop service specified in the order form is offline due to the companies outsourced hardware failing, or an unscheduled failure of the outsourced network for more than one hour, the customer can request a pro-rata credit for the down time. Specific exclusions exist where the Companies outsourced network and infrastructure is working normally, but upstream issues, such as a Datacentre or Carrier failure or DDOS is impacting customer routes to the cloud. This does not apply to any planned maintenance announced by the company to the customer via email. ​ ASSIGNMENT AND SUB-CONTRACTING 13.1. The Customer may not assign any of the benefits of this Contract or transfer or sub-contract any of the burdens of this Contract without the prior written consent of the Company. This Contract will be binding on the successors and on the assignees of the Customer. 13.2. The Company shall be entitled to freely assign, transfer, delegate, and/or novate any or all of its rights and obligations under this Contract. 13.3. All rights and licences granted under this Contract shall be non-transferable subject to the terms of this Clause 13 unless otherwise stated ​ GENERAL TERMS 14.1. Force Majeure. Neither party shall be in breach of this Contract to the extent that it is prevented from performing its duties and obligations thereunder directly as a result of any event beyond its reasonable control including act of God, explosion, flood, tempest, fire, or accident; war or threat of war, sabotage, insurrection, civil disturbance, or requisition; acts, restrictions, regulations, byelaws, prohibitions, or measures of any kind on the part of any governmental agency or local authority; or strikes, lock-outs, or other industrial actions or trade disputes. 14.2. No Waiver. No failure or delay by either party to exercise any right, power or remedy shall operate as a waiver of that right, power or remedy nor shall any partial exercise preclude any further exercise of the same, or of any other right, power or remedy. 14.3. Capacity. Each party warrants and represents to the other that it has full authority, power and capacity to enter into this Contract and that all necessary actions have been taken to enable it lawfully to enter into this Contract. 14.4. Entire Agreement. This Contract supersedes any prior contracts, arrangements and undertakings between the parties in relation to its subject matter and constitutes the entire contract between the parties relating to the subject matter. 14.5. Notices. All notices and other communications under this Contract shall be delivered by hand, courier, or first-class pre-paid mail (either recorded delivery or registered) and will be deemed to have been communicated upon the date of actual delivery, provided that the parties may agree to serve notices by ordinary first-class pre-paid mail, fax and/or email. The addresses for service of notices under this Contract shall be as specified on the Order Form. 14.6. Severability. Any provision of this Contract which is held invalid or unenforceable shall be ineffective to the extent of such invalidity or unenforceability without invalidating or rendering unenforceable the remaining terms hereof. 14.7. Remedies. No right or remedy conferred by either party is exclusive of any other right or remedy contained in this Contract or as the Law may provide, but each shall be cumulative of every right or remedy given in this Contract now or hereafter existing and may be enforced concurrently therewith or from time to time. 14.8. Third Party Rights. The rights of any third party under this Contract, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, are hereby excluded. 14.9. Relationship. Nothing in this Contract shall constitute or imply, or be deemed to constitute or imply, any partnership, joint venture, agency, fiduciary relationship or other relationship between the parties other than the contractual relationship expressly provided for in this Contract. Nothing in this Contract shall be deemed to constitute either party the agent of the other party, and neither party shall have, nor represent that it has, any authority to make any commitments on the other party’s behalf. 14.10. Counterparts. This Contract may be entered into in any number of counterparts and by the parties to it on separate counterparts, each of which when so executed and delivered shall be an original. 14.11. Jurisdiction. This Contract shall be governed by the laws of England and Wales and each party agrees to submit to the exclusive jurisdiction of the courts of England. ​ SPAM AND UCE 15.1 The company has a zero-tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM via our services. Very simply this means that customers to the company may not use or permit others to use services provided by the company to transact in spam messages. Customers to the company may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service. 15.2 Violation of the companies SPAM policy will result in severe penalties - Upon notification of an alleged violation of our SPAM policy, the company will initiate an immediate investigation (within 12-24 hours of notification). During the investigation, the company may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, the company may, at its sole discretion, restrict, suspend or terminate the customer’s services provided by the company. Further, the company reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. The company will notify law enforcement officials if the violation is believed to be a criminal offense. ​ First violations of this policy may result in an Administrative Fee of £100 at the discretion of management and the customer’s account will be reviewed for possible immediate termination. A second violation will result in an Administrative Fee of £400 and immediate termination of the customer’s account. Customers who violate this policy agree that these fees will be paid on request. The Company reserve the right to charge up to a total of £1500 For spam related violations due to costs which may be enforced on the company by data carriers or data center administration fines. ​ Prohibited content: Threatening, abusive, harassing, defamatory statements. Promotion of illegal activities (info on hacking, cracking etc). Information, instructions, links, etc containing malicious code. Hate speech or hate propaganda. Scripts or systems that cause server performance issues. Misrepresentation of member’s identity, or impersonation. Collection of personal information for illegal purposes. Collection of personal information without users permission. Content that is deemed by the company, in its sole discretion, to be harmful to The company. Solicitation or sale of any harmful/illegal products or service ​ ABUSIVE BEHAVIOUR 16.1 The company does not tolerate abusive, threatening or inappropriate behaviour towards its staff or agents. The customers account and services relating to the customer can be suspended or terminated without warning for any such behaviour. DATA PRIVACY ADDENDUM 17.1 This Addendum shall amend and supplement any provisions relating to the processing of User Personal Data contained in the Agreement, and shall be effective for the term of the Agreement. 17.2 This Data Privacy Addendum (“Addendum”) is subject to the terms of, and fully incorporated and made part of, the Professional Cloud Solutions Limited Terms and Conditions of Use (the “Agreement”) as agreed and signed for by the Customer via the Order Form. 17. 3 Pursuant to the provision of the Services by the Company to the Customer the following Processing activities may take place depending on the nature of the Services, as defined in the ADDENDUM DETAILS below… Working on data when providing Technical Support, acting as an aggregator / intermediary between the Customer and its insurers / investment fund providers, provisions of this Addendum shall apply to such Processing. ​ ADDENDUM DEFINITIONS 18.1. For the purposes of this Addendum the meanings of the Capitalized terms below are: "Data Protection Laws": The General Data Protection Regulation (EU) 2016/679, together with any national supplementary legislation in any Member State of the European Union (including the Data Protection Act 2018 in the UK), as amended, repealed, consolidated or replaced from time to time will each have the meaning given to them in the Data Protection Laws. “Data Subjects”: Shall have the meaning as defined by the Data Protection Laws. “Data Protection Impact Assessment”: Shall have the meaning as defined by the Data Protection Laws. “Controller/Controlling”: Shall have the meaning as defined by the Data Protection Laws. “Customer Contacts”: The Customer’s clients or prospects, suppliers, business partners, vendors and other end users. “Personal Data”: Shall have the meaning as defined by the Data Protection Laws. “Personal Data Breach”: Shall have the meaning as defined by the Data Protection Laws. “Processor/Processing” and “sub-Processor/Processing”: Shall have the meaning as defined by the Data Protection Laws. “Services”: License of the Software, Technical Support and any other service covered by the Agreement. “Supervisory Authority”: Shall have the meaning as defined by the Data Protection Laws. "User Personal Data": Personal Data originating from the Customer or its Customer Contacts uploaded to or published, displayed or backed up through the Services, as further described in this Addendum. User Personal Data may include Personal Data contained in any applications, files, data, or other content uploaded to or published, displayed or backed up by the Customer, or its clients, through the Services. 18.2. Capitalized terms not otherwise defined herein shall have the meaning given to them in the Agreement. ADDENDUM PROCESSING OF USER PERSONAL DATA 19.1. For the purposes of this Addendum, the Customer and the Company agree that the Customer is the Controller of User Personal Data and the Company is the Processor of such data, except when the Customer acts as a Processor of User Personal Data, in which case the Company is a sub-Processor. Whenever the Customer is a Processor, the Customer warrants that its instructions to the Company with respect to that User Personal Data, including the Customer’s designation of the Company as a sub-Processor, have been authorized by the relevant Controller. 19.2. The Company will only Process User Personal Data on behalf of and in accordance with the Customer’s prior written instructions and for no other purpose. The Company is hereby instructed to Process User Personal Data to the extent necessary to enable the Company to provide the Services in accordance with the Agreement. 19.3. Each of the Customer and the Company will comply with their respective obligations under the Data Protection Laws, to the extent applicable to the Processing of any User Personal Data in the context of the provision of the Services. The Customer shall ensure that any User Personal Data Processed pursuant to the provision of the Services is collected and transferred in accordance with Data Protection Laws. 19.4. The Customer consents to the storage of User Personal Data in the United Kingdom. In addition, where necessary to give effect to the Customer’s instructions, the Company may transfer User Personal Data, and access User Personal Data from, around the world, including to and from the United Kingdom. 19.5. For Customers located in the European Economic Area or Switzerland, the Customer acknowledges that the Company may process User Personal Data in countries outside of the European Economic Area and Switzerland as necessary to provide the Services and in accordance with the terms of this Addendum. Where this is the case, the Company will take such measures as are necessary to ensure that the transfer is in compliance with applicable data protection laws. 19.6. The Customer acknowledges that the Company is reliant on the Customer for direction as to the extent to which the Company is entitled to Process User Personal Data on behalf of the Customer in performance of the Services. Consequently the Company will not be liable under the Agreement for any claim brought by a Data Subject arising from any action or omission by the Company, to the extent that such action or omission resulted directly from the Customer’s instructions or from the Customer’s failure to comply with its obligations under the applicable data protection law. 19.7. If for any reason (including a change in applicable law) the Company becomes unable to comply with any instructions of the Customer regarding the Processing of User Personal Data, the Company will 19.7.1. promptly notify the Customer of such inability, providing a reasonable level of detail as to the instructions with which it cannot comply and the reasons why it cannot comply, to the greatest extent permitted by applicable law; and 19.7.2. cease all Processing of the affected User Personal Data (other than merely storing and maintaining the security of the affected User Personal Data) until such time as the Customer issues new instructions with which the Company is able to comply. If this provision applies, the Company will not be liable to the Customer under the Agreement in respect of any failure to perform the Services due to its inability to process User Personal Data until such time as the Customer issues new instructions in regard to such Processing 19.8. Technical Support: where the Company is requested by the Customer to deliver Technical Support the Customer confirms that employees of the Company may copy or download information relating to the Customer or Customer’s Contacts to the extent it is required to deliver such Technical Support. When the Company provides such Technical Support 19.8.1. an electronic ‘Data Download’ note will be added to the Company’s records stating the Customer’s name, who copied the data, and for what purpose; 19.8.2. while in use such copied data will be saved in an encrypted zip file with a password of over seven characters comprising capitals, lower case and numerals, which will only be communicated to those performing the Technical Support work; 19.8.3. the data will only be stored in a single ‘Downloaded Data Location’ on a computer owned by the Company, in a sub-folder that clearly identifies the Customer; 19.8.4. while the data is being used for Technical Support it may be copied to other computers used by the Technical Support staff during the course of the day but will be deleted from all such locations before the end of each day; 19.8.5. all such copied data will be deleted once it is no longer required for the purpose of Technical Support; 19.8.6. the ‘Data Download’ note will be marked as “Done” when the purpose for which the relevant data was copied has been completed and all related data held by the Company has been deleted; and 19.8.7. the Customer may request from the Company copies of all such ‘Data Download’ notes in the Customer’s name, which the Company will provide to the Customer within fourteen days. 19.9. The Customer agrees that the Company may collect and analyse data for analytics purposes provided always that such data does not include Personal Data of the Customer or Customer Contacts. ADDENDUM CONFIDENTIALITY OF PERSONAL DATA 20.1. The Company will ensure that any person who it engages to Process User Personal Data commits themselves to the confidentiality of that User Personal Data. ADDENDUM SECURITY MEASURES 21.1. The Company will implement appropriate technical and organisational measures to protect against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to User Personal Data resulting from the Processing by the Company of the User Personal Data. ADDENDUM SUB PROCESSORS 22.1. The Customer authorises the Company to engage sub-Processors as listed in the Schedule attached hereto to perform specific services on the Company’s behalf that may require such sub-Processors to Process User Personal Data. If the Company engages a sub-Processor to Process any User Personal Data, it will 22.1.1. inform the Customer of any intended changes concerning the addition or replacement of such sub-Processors, to the greatest extent permitted by applicable law, and the Customer will have an opportunity to object to such changes on reasonable grounds within thirty (30) business days after being notified. If the parties are unable to resolve such objection, either party may terminate the Agreement by providing written notice to the other party; 22.1.2. keep the Customer informed if there is any change to the role or status of the sub-Processor; and 22.1.3. enter into a written agreement with the sub-Processor that imposes on the sub-Processor equivalent obligations that apply to the Company under this Addendum. ADDENDUM DATA SUBJECT RIGHTS 23.1. The Company will, at the Customer’s request and subject to the Customer paying all of the Company’s fees at prevailing rates, and all expenses, provide the Customer with assistance necessary for the fulfilment of the Customer’s obligation to respond to requests for the exercise of Data Subjects’ rights. The Customer shall be solely responsible for responding to such requests. ADDENDUM SECURITY BREACHES 24.1. The Company will 24.1.2. notify the Customer as soon as practicable and no later than 48 hours after it becomes aware of any Personal Data Breach affecting any User Personal Data, where the notification shall at least: a) describe the nature of the personal data breach including where possible, the categories and approximate number of data subjects concerned and the categories and approximate number of personal data records concerned; b) communicate the name and contact details of the data protection officer or other contact point where more information can be obtained; c) describe the likely consequences of the personal data breach; d) describe the measures taken or proposed to be taken by the processor to address the personal data breach, including, where appropriate, measures to mitigate its possible adverse effects; and 24.1.3. at the Customer’s request and subject to the Customer paying all of the Company’s fees at prevailing rates, and all expenses, promptly provide the Customer with all reasonable assistance necessary to enable the Customer to notify relevant security breaches to the relevant Supervisory Authorities and/or affected Data Subjects. ADDENDUM DATA PROTECTION IMPACT ASSESSMENT 25.1. The Company will, at the Customer’s request and subject to the Customer paying all of the Company’s fees at prevailing rates, and all expenses, provide the Customer with reasonable assistance to facilitate 25.1.1. the conduct of Data Protection Impact Assessments if the Customer is required to do so under the Data Protection Laws; and 25.1.2. consultation with Supervisory Authorities, if the Customer is required to engage in consultation under the Data Protection Laws, in each case solely to the extent that such assistance is necessary and relates to the Processing by the Company of the User Personal Data, taking into account the nature of the Processing and the information available to the Company. ADDENDUM DELETION OF PERSONAL DATA 26.1. On the expiry or termination of the Agreement, the Customer instructs the Company to permanently and securely delete all User Personal Data in the possession or control of the Company or any of its sub-Processors (unless the applicable law of the EU or of an EU Member State requires otherwise), within a reasonable period of time, except if the Customer requests, prior to expiration of the Agreement, to have access to the Services in order to retrieve User Personal Data in accordance with the Agreement. ADDENDUM INFORMATION 27.1. The Company will, at the Customer’s request and subject to the Customer paying all of the Company’s fees at prevailing rates, and all expenses, provide the Customer with all information necessary to enable the Customer to demonstrate compliance with its obligations under the Data Protection Laws, and allow for and contribute to audits, including inspections, conducted by the Customer or an auditor mandated by the Customer, to the extent that such information is within the Company’s control and the Company is not precluded from disclosing it by applicable law, a duty of confidentiality, or any other obligation owed to a third party. ADDENDUM ORDER OF PRECEDENCE 28.1. With regard to the subject matter of this Addendum, in the event of inconsistencies between the provisions of this Addendum and any other agreements between the parties, including the Agreement, the provisions of this Addendum shall prevail. ADDENDUM SCHEDULE OF SUB PROCESSORS a) Iomart Group plc (Data Centres), Lister Pavilion, Kelvin Campus, West Of Scotland Science Park, Glasgow, G20 0SP

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Privacy Policy We take your privacy seriously. If you have any queries please contact us . HOME > PRIVACY POLICY What is the price for IT support We do not believe one size fits all so the cost will be dependent on factors such as number of users and level of support needed. We believe that we offer the best value for money service possible so contact us to see if we can reduce your current IT costs. What is Pro Cloud’s managed IT support, and how does it differ from traditional IT support? Our Managed IT support involves proactive monitoring, maintenance, and management of the IT services we provide, as opposed to reactive troubleshooting. we aim to prevent issues before they occur, ensuring a more stable and secure IT environment. How can managed IT support benefit my business? Pro Cloud managed IT support enhances operational efficiency, minimizes downtime, improves cybersecurity, ensures regulatory compliance, and provides scalability for business growth. How does Pro Cloud IT support address cybersecurity concerns? Our IT support employs proactive security measures, including regular updates and threat detection. This helps protect against cyber threats such as malware, phishing, and data breaches. How does billing work for Pro Cloud IT support services? Pro Cloud managed IT support is paid as a monthly subscription fee based on the services and the size of the business. This model provides predictability and cost-effectiveness compared to traditional hourly billing. Is managed IT support suitable for small businesses, or is it more geared toward larger enterprises? Our IT support is beneficial for businesses of all sizes. It can be tailored to meet the specific needs and budgets of small businesses while providing scalability for larger enterprises. Are your staff relevantly qualified? Yes all of our staff are Microsoft Certified professionals. What is the minimum number of users? 1 - We welcome single users! I don't know what sort of IT support is best for me! This is a really common question so don't be afraid to ask! Information Technology is a minefield and it's easy to understand why people often don't know what sort of IT infrastructure and support best suits their business. We offer a free no obligation consultation to assess your current IT setup and suggest ways to improve in line with what you are trying to achieve. What is Azure Virtual Desktop Azure Virtual Desktop is a desktop and app virtualization service that runs on the cloud. It has the same look and feel as a traditional desktop that can be accessed anywhere in the world from any device. What can you do with Azure Virtual Desktop? With Azure Virtual Desktop, we can set up a scalable and flexible environment: Create a full desktop virtualization environment without running any gateway servers. Publish host pools as you need to accommodate your diverse workloads. Reduce costs with pooled, multi-session resources. With the new Windows 11 and Windows 10 Enterprise multi-session capability, exclusive to Azure Virtual Desktop and Remote Desktop Session Host (RDSH) role on Windows Server, you can greatly reduce the number of virtual machines and operating system overhead while still providing the same resources to your users. Provide individual ownership through personal (persistent) desktops. Use autoscale to automatically increase or decrease capacity based on time of day, specific days of the week, or as demand changes, helping to manage cost. How do users connect to the virtual desktops? Once assigned, users can launch any Azure Virtual Desktop client to connect to their published Windows desktops and applications. Connect from any device through either a native application on your device or the Azure Virtual Desktop HTML5 web client. What is Microsoft Teams Phone? Is Microsoft Teams Phone a VOIP system? Yes, Microsoft Teams Phone supports VoIP phone calls to anyone, whether they're using a landline, mobile phone, or the Teams app. What is VOIP (Voice over IP)? VoIP is the technology that converts your voice into a digital signal, allowing you to make a call directly from a computer, phone or any other device that has internet connectivity. Simply put, it's phone service delivered over the internet. Does Teams Phone have call queue functionality? Yes, we can help you can set up greetings, hold messaging and music, and voicemail. As well as call management and auto attendant features. Can we call international & premium rate numbers? International calling is possible however you would need to purchase communication credits. Local calls are included in the subscription. What is Hosted / Managed Email Managed email services are a secure, low-cost and business-grade alternative to email services offered by free email providers, domain name registrars or in-house managed email server. Can I migrate my existing email to Microsoft 365 Exchange? Yes, we can fully manage and migrate your existing email data, including emails, contacts, and calendars, to Microsoft 365 Exchange. What is the difference between Microsoft 365 Exchange Online and Exchange Server? Microsoft 365 Exchange Online is the cloud-based version, while Exchange Server is an on-premises solution. Exchange Online offers the advantage of cloud accessibility and automatic updates. Can I use my own domain with Microsoft 365 Exchange? Yes, Microsoft 365 Exchange allows you to use custom domains for email addresses, providing a professional and branded email experience. At Pro Cloud we can fully manage your domain migration to Microsoft 365 exchange. What is the minimum number of users? The minimum number of users is 1. Even as a single user you can benefit from having a hosted remote desktop server. How secure is my data? Extremely secure. Our UK based data centre is ISO 27001 cetified. Each user will be supplied with a unique login and password. They will also be required to connect their device to a VPN which will provide encryption between their device and the pro cloud server. The above combined with state of the art technology make it safer than storing it onsite. Significant investment would be needed to make an onsite solution match the security and reliability of Pro Cloud's hosted remote desktops. How easy is it to add users? One of the main advantages of a virtual server is it's scalability. Adding users as your company grows literally takes minutes. On the other hand it is just as simple to reduce users meaning you only ever pay for what you need. The same applies to Hard Disk space meaning you only pay for what you need. Is my data backed up Absolutely. We store 90 days worth of geo-redundant backups as standard. This means that your data is backed up to another data centre in a different location, so in the event of a disaster your data will be secure. What is a Hosted Virtual Desktop? A hosted virtual desktop is a desktop that a user connects to from any device with an internet connection. The look and feel of the desktop will be the same as if you were working on a normal computer. The advantages of a hosted desktop is that you can connect from anywhere and access all your data and applications as they are stored in a secure data centre. Is the Hosted Remote Desktop option expensive? No. Hosted Remote desktops allow you to use enterprise level Hardware at an affordable monthly cost. When comparing this to the cost to buy and maintain on site servers the including outsourcing IT or employing IT staff Hosted Remote Desktop option is almost certainly going to save you money. Can I arrange a demo? Absolutely. You can get in touch with us on the contact page and one of our team will be in touch to show you what we can offer. Is my data stored in the UK? Yes. All of our data centres are based in the UK and are ISO certified. Not found what your looking for? No problem. Please contact us via chat or the "contact us" section and we will be happy to answer any questions. What is Microsoft365? Is Microsoft 365 suitable for businesses of all sizes? Yes we can off Microsoft 365 plans tailored for small businesses and large enterprises with various features and pricing options. How does Microsoft 365 ensure security and compliance? Microsoft 365 includes built-in security features like threat protection, information protection, and compliance tools to help organizations safeguard your data. As part of your Pro Cloud subscription this is fully managed by us. Can I use Microsoft 365 on multiple devices? Yes, Microsoft 365 subscriptions often allow users to install the software on multiple devices, including PCs, Macs, tablets, and smartphones. What are the key components of Microsoft 365? Microsoft 365 includes applications like Word, Excel, PowerPoint, Outlook, Teams, and cloud services such as OneDrive and SharePoint (depending on subscription). How often does Microsoft update its applications and services in Microsoft 365? Microsoft regularly releases updates for Microsoft 365, including new features, security patches, and performance improvements. Updates are delivered automatically.

Microsoft Teams Phone Microsoft Teams Phone is a cost effective cloud-based telephony solution that can be accessed from any device and fully integrates into Microsoft Office 365. It gives you calling together with chat and meetings in a single app, Microsoft Teams. HOME > SERVICES > MICROSOFT TEAMS PHONE What is Microsoft Teams Phone? Microsoft Teams Phone is a cost effective cloud-based telephony solution that can be accessed from any device and fully integrates into Microsoft Office 365. It’s next generation calling features enable businesses to unify their communications, replace on-premise PBX and integrates seamlessly within the Microsoft 365 ecosystem best of all as it’s cloud based, it enables you to remove all legacy on premise phone systems. ​ Microsoft Teams integrates with Microsoft 365 Business Voice, combining calling, chat, file sharing, calendar and meetings within in a single application. The Microsoft Teams application provides a familiar Office 365 experience to end users and is considered the leading player in the UCaaS landscape. Whats Included? Enterprise-grade Phone System Reliable and secure calling delivered from Microsoft’s trusted cloud. Built-in Audio Conferencing Add flexibility to your meetings with a dial-in number, integrated into every online meeting. Calling Plan Get new phone numbers or migrate existing ones. Make and receive PSTN calls to any number. What does Microsoft Teams Phone include? 1200 minutes of domestic calling per licence (UK Local, National & Mobile) International calling plans and communication credits can be purchased as an add on if required. Cloud-based phone system with advanced features including call transfer, multi-level auto attendants, and call queues. Built-in redundancy and load balancing with a 99.9% uptime guarantee via the Microsoft Cloud Dial-in audio conferencing for up to 250 people per meeting. Call from anywhere, on any device through the Microsoft Teams app on desktop, mobile, web, and desk phones Prices Starting from £17 per Month LEARN MORE

FAQS Below you will find answers to our most common questions from our range of hosted cloud services. HOME > FAQS What is the price for IT support We do not believe one size fits all so the cost will be dependent on factors such as number of users and level of support needed. We believe that we offer the best value for money service possible so contact us to see if we can reduce your current IT costs. What is Pro Cloud’s managed IT support, and how does it differ from traditional IT support? Our Managed IT support involves proactive monitoring, maintenance, and management of the IT services we provide, as opposed to reactive troubleshooting. we aim to prevent issues before they occur, ensuring a more stable and secure IT environment. How can managed IT support benefit my business? Pro Cloud managed IT support enhances operational efficiency, minimizes downtime, improves cybersecurity, ensures regulatory compliance, and provides scalability for business growth. How does Pro Cloud IT support address cybersecurity concerns? Our IT support employs proactive security measures, including regular updates and threat detection. This helps protect against cyber threats such as malware, phishing, and data breaches. How does billing work for Pro Cloud IT support services? Pro Cloud managed IT support is paid as a monthly subscription fee based on the services and the size of the business. This model provides predictability and cost-effectiveness compared to traditional hourly billing. Is managed IT support suitable for small businesses, or is it more geared toward larger enterprises? Our IT support is beneficial for businesses of all sizes. It can be tailored to meet the specific needs and budgets of small businesses while providing scalability for larger enterprises. Are your staff relevantly qualified? Yes all of our staff are Microsoft Certified professionals. What is the minimum number of users? 1 - We welcome single users! I don't know what sort of IT support is best for me! This is a really common question so don't be afraid to ask! Information Technology is a minefield and it's easy to understand why people often don't know what sort of IT infrastructure and support best suits their business. We offer a free no obligation consultation to assess your current IT setup and suggest ways to improve in line with what you are trying to achieve. What is Azure Virtual Desktop Azure Virtual Desktop is a desktop and app virtualization service that runs on the cloud. It has the same look and feel as a traditional desktop that can be accessed anywhere in the world from any device. What can you do with Azure Virtual Desktop? With Azure Virtual Desktop, we can set up a scalable and flexible environment: Create a full desktop virtualization environment without running any gateway servers. Publish host pools as you need to accommodate your diverse workloads. Reduce costs with pooled, multi-session resources. With the new Windows 11 and Windows 10 Enterprise multi-session capability, exclusive to Azure Virtual Desktop and Remote Desktop Session Host (RDSH) role on Windows Server, you can greatly reduce the number of virtual machines and operating system overhead while still providing the same resources to your users. Provide individual ownership through personal (persistent) desktops. Use autoscale to automatically increase or decrease capacity based on time of day, specific days of the week, or as demand changes, helping to manage cost. How do users connect to the virtual desktops? Once assigned, users can launch any Azure Virtual Desktop client to connect to their published Windows desktops and applications. Connect from any device through either a native application on your device or the Azure Virtual Desktop HTML5 web client. What is Microsoft Teams Phone? Is Microsoft Teams Phone a VOIP system? Yes, Microsoft Teams Phone supports VoIP phone calls to anyone, whether they're using a landline, mobile phone, or the Teams app. What is VOIP (Voice over IP)? VoIP is the technology that converts your voice into a digital signal, allowing you to make a call directly from a computer, phone or any other device that has internet connectivity. Simply put, it's phone service delivered over the internet. Does Teams Phone have call queue functionality? Yes, we can help you can set up greetings, hold messaging and music, and voicemail. As well as call management and auto attendant features. Can we call international & premium rate numbers? International calling is possible however you would need to purchase communication credits. Local calls are included in the subscription. What is Hosted / Managed Email Managed email services are a secure, low-cost and business-grade alternative to email services offered by free email providers, domain name registrars or in-house managed email server. Can I migrate my existing email to Microsoft 365 Exchange? Yes, we can fully manage and migrate your existing email data, including emails, contacts, and calendars, to Microsoft 365 Exchange. What is the difference between Microsoft 365 Exchange Online and Exchange Server? Microsoft 365 Exchange Online is the cloud-based version, while Exchange Server is an on-premises solution. Exchange Online offers the advantage of cloud accessibility and automatic updates. Can I use my own domain with Microsoft 365 Exchange? Yes, Microsoft 365 Exchange allows you to use custom domains for email addresses, providing a professional and branded email experience. At Pro Cloud we can fully manage your domain migration to Microsoft 365 exchange. What is the minimum number of users? The minimum number of users is 1. Even as a single user you can benefit from having a hosted remote desktop server. How secure is my data? Extremely secure. Our UK based data centre is ISO 27001 cetified. Each user will be supplied with a unique login and password. They will also be required to connect their device to a VPN which will provide encryption between their device and the pro cloud server. The above combined with state of the art technology make it safer than storing it onsite. Significant investment would be needed to make an onsite solution match the security and reliability of Pro Cloud's hosted remote desktops. How easy is it to add users? One of the main advantages of a virtual server is it's scalability. Adding users as your company grows literally takes minutes. On the other hand it is just as simple to reduce users meaning you only ever pay for what you need. The same applies to Hard Disk space meaning you only pay for what you need. Is my data backed up Absolutely. We store 90 days worth of geo-redundant backups as standard. This means that your data is backed up to another data centre in a different location, so in the event of a disaster your data will be secure. What is a Hosted Virtual Desktop? A hosted virtual desktop is a desktop that a user connects to from any device with an internet connection. The look and feel of the desktop will be the same as if you were working on a normal computer. The advantages of a hosted desktop is that you can connect from anywhere and access all your data and applications as they are stored in a secure data centre. Is the Hosted Remote Desktop option expensive? No. Hosted Remote desktops allow you to use enterprise level Hardware at an affordable monthly cost. When comparing this to the cost to buy and maintain on site servers the including outsourcing IT or employing IT staff Hosted Remote Desktop option is almost certainly going to save you money. Can I arrange a demo? Absolutely. You can get in touch with us on the contact page and one of our team will be in touch to show you what we can offer. Is my data stored in the UK? Yes. All of our data centres are based in the UK and are ISO certified. Not found what your looking for? No problem. Please contact us via chat or the "contact us" section and we will be happy to answer any questions. What is Microsoft365? Is Microsoft 365 suitable for businesses of all sizes? Yes we can off Microsoft 365 plans tailored for small businesses and large enterprises with various features and pricing options. How does Microsoft 365 ensure security and compliance? Microsoft 365 includes built-in security features like threat protection, information protection, and compliance tools to help organizations safeguard your data. As part of your Pro Cloud subscription this is fully managed by us. Can I use Microsoft 365 on multiple devices? Yes, Microsoft 365 subscriptions often allow users to install the software on multiple devices, including PCs, Macs, tablets, and smartphones. What are the key components of Microsoft 365? Microsoft 365 includes applications like Word, Excel, PowerPoint, Outlook, Teams, and cloud services such as OneDrive and SharePoint (depending on subscription). How often does Microsoft update its applications and services in Microsoft 365? Microsoft regularly releases updates for Microsoft 365, including new features, security patches, and performance improvements. Updates are delivered automatically. Pro Cloud Solutions is a trusted Microsoft partner with over 15 years’ experience in cloud IT technologies. ​ We understand you want to co ncentrate on your core business without the headache of maintaining IT infrastructure. We provide enterprise level cloud technology solutions to companies that are looking to move away from local IT infrastructure. So whether it’s supporting and managing Microsoft 365 products or providing hosted desktops to securely run all applications.

Benefits of Cloud Computing Flexible Working, Reduced Cost, Data Security to name a few. There’s never been a better time to get your business into the cloud. HOME > BENEFITS OF THE CLOUD What is Cloud Computing? ​ In the words of Microsoft...Simply put, cloud computing is the delivery of computing services – including servers, storage, databases, networking, software, analytics and intelligence – over the Internet (“the cloud”) to offer faster innovation, flexible resources and economies of scale. Typically, you only pay for cloud services you use, helping you lower your operating costs, run your infrastructure more efficiently and scale as your business needs change. Reduced Costs Reduced Costs Cloud computing cuts out the high cost of hardware. You simply pay as you go and enjoy a subscription-based model that’s kind to your cash flow Security Enhanced Security Many organizations have security concerns when it comes to adopting a cloud-computing solution. However, a cloud host's full-time job is to carefully monitor security, which in most cases is significantly more effective than an in-house system. ​ “RapidScale” claims that “ 94% of businesses saw an improvement in securit y after switching to the cloud, 91% said the cloud makes it easier to meet government compliance requirements” Flexibility Total Flexibility With the cloud, you can scale up or down instantly, in most cases. A 65% majority of respondents to an InformationWeek survey said “the ability to quickly meet business demands” was one of the most important reasons a business should move to a cloud environment. Mobility Staff Mobility The ability to access your organisations systems and data from anywhere on various devices, has proven to be an asset to most businesses. Being able to offer employees the option to work from home, could also improve employee job satisfaction. Collaboration Increased Collaboration If your business has two employees or more, then collaboration is very important. After all, there isn't much point to having a team if it’s unable to work like a team. Cloud computing makes collaboration a simple process. Team members can view, share information easily and securely across a cloud-based platform. Disaster Recovery Disaster Recovery Unfortunately, there will always be things that are completely out of your control, it’s a business leader’s responsibility to prepare adequately for all kinds of emergency scenarios. ​ By outsourcing to a cloud provider or using cloud services, you are essentially paying for the responsibility to be passed onto a third party, which will take a lot of weight off your shoulders. Loss Prevention All in One Package Loss Prevention With cloud-based storage, all the data you've uploaded to the cloud, remains safe and easily accessible from any computer with an internet connection, even if the computer you regularly use, isn't working or has been lost or stolen. Managed Updates Managed Updates Patching, upgrading and testing hardware, operating systems and applications can take up days of staff time every month but in the cloud this is all taken care of by the provider. Leaving your staff with more time to work on new projects and innovations. Competitive Edge Competitive Edge While cloud computing is increasing in popularity, there are still those who prefer to keep everything local. That's their choice, but by doing so, places them at a distinct disadvantage when competing with those who have the benefits of the cloud at their fingertips. ​ A recent Verizon study showed that 77% of businesses feel cloud technology gives them a competitive advantage. All in One Package From as little as £35 p/m LEARN MORE MS Access We specialise in Hosting MS Access Applications in the cloud. LEARN MORE